> ## Documentation Index
> Fetch the complete documentation index at: https://help.lexfill.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Messaging

> A single secure thread between each client and your firm

## One thread per client

Every client has exactly one conversation with your firm — no scattered email chains. The thread lives in two places:

* **Console** — on the client's profile, visible to every member of your firm. Any teammate can read the history and reply; messages show who at the firm sent them.
* **Client portal** — the client sees the same thread from their portal and replies there.

## Attachments

Both sides can attach files to messages — the same file types accepted for case documents. Chat attachments are stored securely and stay in the conversation; they don't automatically become case documents, so the document checklist stays curated by the attorney.

## Read state and email nudges

Messages are marked read only when they're actually seen on screen — opening an unrelated page doesn't clear the unread badge, so counts stay honest.

If a message sits unread for **30 minutes**, the recipient gets an email nudge:

* A client who hasn't seen the firm's message is emailed a reminder with a link back to their portal.
* The firm is emailed when a client message goes unseen, so nothing slips during a busy day.

Each side gets at most one nudge per batch of unread messages — replies and reads reset the clock, so inboxes aren't flooded.